Apply for an Investigation into Substance and/or Maladministration
Once you have exhausted the internal Service complaints system, you can ask the Ombudsman to investigate Substance, Maladministration or both.
Submit an application for an investigation into substance and/or maladministration
If you would like to submit an Application for Referral, please use the following link.
Timeframes for processing your application
2 days
Once we receive your application you will receive an acknowledgement within 2 working days.
10 days
The initial assessment of your application will take up to 10 working days
100 days
Once your application has been allocated to an investigator, we aim to provide you with a final decision within 100 working days.
Please note: It is important that we can contact you once you have submitted an application. If we can’t contact you we may be unable to process your application or there may be a delay in starting an investigation.
Helpful downloads
115.54 KB
What can the Ombudsman do for me?
306.52 KB
Substance and maladministration pamphlet
205.14 KB
SCOAF Financial Remedy Guidelines