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News and Blog: 2016

December 2016 – Look back at 2016

As we approach the Christmas season we also come to the end of the first year of my term and also the very first year of the Office of the Service Complaints Ombudsman. Although our official year-end statistics won’t be released until the New Year, I thought it only appropriate to use my final blog […]

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November 2016 – Bullying

You might be surprised to learn that the majority of Service complaints made by members of the Armed Forces are not about bullying but about Terms and Conditions of Service (TACOS). However, while complaints about bullying are a minority, they are a significant minority. While the majority of Service personnel will go through their careers […]

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October 2016 – Investigations

Our investigations team are taking over the Ombudsman’s blog this week to tell you about what they do and to answer the 4 most commonly asked questions about investigations. Many people who make an application to the Ombudsman asking for an investigation think that the Ombudsman will deal with their matter personally.  Given the large […]

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October 2016 – Mental Health

Mental health is an important issue in all communities, including the Armed Forces.  Although my office doesn’t provide a welfare or crisis service, many of the individuals who contact us are currently experiencing, or have previously experienced, a mental health problem.  As it is World Mental Health Day, I thought it only appropriate that my […]

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Mental Health

September 2016 – Meet our Referrals and Enquiries Team

Have you ever wondered what happens when you make contact with the Ombudsman’s office? Who deals with your enquiry?  What do they need to know?  How long will it take?  Well never fear, our Referrals and Enquiries Team is taking over the Ombudsman’s blog to tell you all about what they do! Hi! We are […]

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September 2016 – Statistics and the Service Complaints Ombudsman

A key part of my role as the Service Complaints Ombudsman is to provide oversight of the Service complaints (SC) system in order to assess how efficient, effective and fair the process is. At the crux of this is a need for reliable, accurate and timely evidence.  This blog entry will be looking at how […]

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Statistics Annual Report 2015