The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

Fairer, more efficient and effective – Navy News

On New Year’s day, Nicola Williams became the first Service Complaints Ombudsman for the Armed Forces as part of a revamp of the complaints system.


The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.