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News and Blog: 2016

How a civilian ombudsman is helping Servicemen and women – Forces Network

Tim Cooper New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman. It means they’ll be dealt with impartially and the decision will be binding. https://www.forces.net/news/tri-service/how-civilian-ombudsman-helping-servicemen-and-women The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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“Resilience but leave space for serendipity,” says the Ombudsman for the Armed Forces – We Are the City

After Christmas, Nicola Williams will become the first Ombudsman for the Military. Previously she was the Service Complaints Commissioner (SCC), which gives her oversight of how complaints are dealt with in all three sections of the military: Army, Navy and Air-force. Her previous post was as Ombudsman to the Cayman Islands, taking her back to her Caribbean […]

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Informal resolution of complaints by Armed Services personnel

Nicola Williams discusses how her scheme assesses the suitability of informal resolution for complaints made by those serving in the UK Armed Forces. This was one of the themes in our mapping study of how ombuds use informal resolution: do they have criteria for assessing the suitability of informal resolution, rather than investigation, of complaints? […]

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April 2016 – RAF Halton Graduation

One of the most important parts of the Ombudsman’s job is meeting Service personnel to gain a better understanding of the issues facing them on a daily basis in their Service life, both good and bad. In her April blog, the Ombudsman recounts her recent experience of acting as the Reviewing Officer at an RAF […]

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Nicola Williams Visit to RAF Halton

New View Top 50 List

Nicola Williams, Service Complaints Ombudsman, was named in a list of the top 50 BAME Professionals within the Public Sector (UK). https://issuu.com/elevationetworks/docs/nv_final_list The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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March 2016 – Informal resolution of complaints

In her March blog, the Ombudsman explores the informal resolution of Service complaints. Service personnel who are considering making a complaint often contact my office for information on the process.  At times what they want to know is whether making a Service complaint to their Commanding Officer (CO) locks them into the formal complaints process, or whether […]

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Service Complaints Ombudsman for the Armed Forces Increased Powers – NFF Homeport

On the 1st January 2016 a fully reformed Service Complaints process was implemented, bringing with it the Crown Appointment of Service Complaints Ombudsman whose powers will be significantly greater than those of the now abolished Office of the Service Complaints Commissioner. http://content.yudu.com/Library/A3zb0y/HomeportSpring2016/resources/index.htm?referrerUrl=&skipFlashCheck=true The Service Complaints Ombudsman is not responsible for the content of other websites […]

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