HIDE THIS PAGE

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

News and Blog: 2017

‘Tis the Season for Giving Back

Christmas is almost upon us and whether you celebrate it or not, it is widely considered a season of giving.  However here at the OSCO, we also believe that it is the season for giving back which we try and do each year. The festive season is a busy and exciting time of the year.  […]

Continue reading
Word Cloud - Volunteer

The Language of Complaints

Earlier this month the Legal Ombudsman published research they had conducted on ‘The Language of Complaints’. Although focussed on their role and that of legal service providers, there are lessons to be learned for all complaint handlers, including my office. When a person makes a complaint it is generally about an issue that has caused […]

Continue reading
Language of Complaints Image

Do the right thing – South Bank Magazine

As Service Complaints Ombudsman for the Armed Forces, making tough decisions is all in a day’s work for Nicola Williams (LLB Law, 1984) https://alumni.lsbu.ac.uk/file/South-Bank-Magazine-issue-23-web-copy.pdf The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

Continue reading

9th International Conference of Ombuds Insitutions for the Armed Forces held in London – The IOI

From 9 – 10 October 2017 the Service Complaints Ombudsman for the Armed Forces in the United Kingdom co-hosted the 9th International Conference of Ombuds Institutions for the Armed Forces (ICOAF) in conjunction with the Geneva Centre for the Democratic Control of the Armed Forces (DCAF). http://www.theioi.org/ioi-news/current-news/9th-international-conference-of-ombuds-institutions-for-the-armed-forces-held-in-london The Service Complaints Ombudsman is not responsible for […]

Continue reading

9ICOAF: “The Moral Compass of the Armed Forces: How Ombuds Institutions Can Break Down Barriers to Achieve Change” – EUROMIL

From 8-10 October 2017, the Geneva Centre for the Democratic Control of Armed Forces (DCAF) and the Service Complaints Ombudsman of the Armed Forces of the United Kingdom organised the 9th International Conference of Ombuds Institutions for the Armed Forces (9ICOAF) in London. Lt Gen Richard Nugee CVO, CBE Chief of Defence People (CDP) said in his keynote […]

Continue reading

Unfair treatment for having made a Service complaint?

Last month we asked our Twitter followers what issues they thought I should be blogging about.  The responses all centered on the same theme – what happens if there are repercussions for making a Service complaint? This is a longstanding area of concern for myself and many members of the Armed Forces and their loved […]

Continue reading
Photo of Maladministration application form

Reflecting on the first half of 2017 – RAF FF Envoy Magazine

The Service Complaints ombudsman for the Armed Forces (the Ombudsman) provides independent and impartial oversight of the Service cmplaints system. Now in its second year of operation, this article takes a look at what the Ombudsman’s office has been doing in the first six months of 2017. https://content.yudu.com/libraryHtml/A42z44/EnvoymagazineAutumn2/reader.html?page=36 The Service Complaints Ombudsman is not responsible […]

Continue reading

Recommendations

The role of an Ombudsman is not only to carry out investigations but to make recommendations.  In addition to the recommendations I make each year in my Annual Report, I have the power to make recommendations in individual cases as part of my findings. In this blog I will be explaining more about this particular […]

Continue reading
word cloud - recommendations