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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

News and Blog: 2017

‘Tis the Season for Giving Back

Christmas is almost upon us and whether you celebrate it or not, it is widely considered a season of giving.  However here at the OSCO, we also believe that it is the season for giving back which we try and do each year. The festive season is a busy and exciting time of the year.  […]

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The Language of Complaints

Earlier this month the Legal Ombudsman published research they had conducted on ‘The Language of Complaints’. Although focussed on their role and that of legal service providers, there are lessons to be learned for all complaint handlers, including my office. When a person makes a complaint it is generally about an issue that has caused […]

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Do the right thing – South Bank Magazine

As Service Complaints Ombudsman for the Armed Forces, making tough decisions is all in a day’s work for Nicola Williams (LLB Law, 1984) https://alumni.lsbu.ac.uk/file/South-Bank-Magazine-issue-23-web-copy.pdf The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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Black History Month 2017 : “Empower and Exceed”

This year marks 30 years since the introduction of Black History Month. The theme for this years’ event within the Civil Service is “Empower and Exceed” – a timely message and one we should carry with us year round as I discuss this month in my blog. This year marks 30 years since the introduction of […]

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Black History Month

9th International Conference of Ombuds Insitutions for the Armed Forces held in London – The IOI

From 9 – 10 October 2017 the Service Complaints Ombudsman for the Armed Forces in the United Kingdom co-hosted the 9th International Conference of Ombuds Institutions for the Armed Forces (ICOAF) in conjunction with the Geneva Centre for the Democratic Control of the Armed Forces (DCAF). http://www.theioi.org/ioi-news/current-news/9th-international-conference-of-ombuds-institutions-for-the-armed-forces-held-in-london The Service Complaints Ombudsman is not responsible for […]

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9ICOAF: “The Moral Compass of the Armed Forces: How Ombuds Institutions Can Break Down Barriers to Achieve Change” – EUROMIL

From 8-10 October 2017, the Geneva Centre for the Democratic Control of Armed Forces (DCAF) and the Service Complaints Ombudsman of the Armed Forces of the United Kingdom organised the 9th International Conference of Ombuds Institutions for the Armed Forces (9ICOAF) in London. Lt Gen Richard Nugee CVO, CBE Chief of Defence People (CDP) said in his keynote […]

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9ICOAF

On 9th – 10th October I had the great honour to co-host the 9th International Conference of Ombuds Institutions for the Armed Forces (ICOAF) in London. This was the culmination of a significant part of the work my office has done over the last two years, outside of our essential operational role. I am exceptionally […]

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ICOAF Official Photo 2017

Unfair treatment for having made a Service complaint?

Last month we asked our Twitter followers what issues they thought I should be blogging about.  The responses all centered on the same theme – what happens if there are repercussions for making a Service complaint? This is a longstanding area of concern for myself and many members of the Armed Forces and their loved […]

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Reflecting on the first half of 2017 – RAF FF Envoy Magazine

The Service Complaints ombudsman for the Armed Forces (the Ombudsman) provides independent and impartial oversight of the Service cmplaints system. Now in its second year of operation, this article takes a look at what the Ombudsman’s office has been doing in the first six months of 2017. https://content.yudu.com/libraryHtml/A42z44/EnvoymagazineAutumn2/reader.html?page=36 The Service Complaints Ombudsman is not responsible […]

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