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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

September 2018 Backlog Update

image of folders with the words investigationsAs of 28 September we have 123 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator, this is a small increase from the last update in August. However, our Investigator Support Officer is providing regular updates to all of those waiting for an investigator.

We have offered three individuals fixed term contracts as Senior Investigators. We are pleased to say that they have accepted and are now going through recruitment checks which we anticipate will take some weeks. This will bring the number of Senior Investigators up to a total of eight, doubling our resource from earlier in the year.

Our existing Senior Investigators are continuing to work through the cases that have been allocated to them. We are confident in the quality of investigations we are completing despite the delays in delivery. We are continuing to do everything we can to resolve the backlog and reiterate that if you are thinking about making an application for a substance or maladministration application, please do not let the current backlog put you off.