Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

October 2018 Backlog Update

image of folders with the words investigation on the label

As of 30 October we have 141 substance and maladministration cases that are waiting to be allocated to an investigator. This is regrettably another increase on last month. The oldest of these was received in November 2017. Our Investigator Support Officer is continuing to provide regular updates to all of these complainants.

A new Senior Investigator is due to join us this week to start their training. The recruitment of two further Senior Investigators is progressing and we hope to have some good news next month.  We have been able to increase the number of Fee Earner Investigators to a total of four. Despite the steps forward in the recruitment of new staff we are conscious that it is still not enough to reduce our backlog of cases. We are trying to explore other ways to manage the workload.

Despite the continuing backlog we encourage you to make an application to us if you believe there was something wrong with the way one of the Services handled your complaint and/or you believe an incorrect decision was made.