HIDE THIS PAGE

Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

November 2018 Backlog Update

As of 29 November, we have 142 unallocated substance and maladministration cases, which is another increase in last month. A new Senior Investigator has now joined us and is going through their training. Unfortunately, we are still waiting for another Senior Investigator to join the team.

Please do not let our backlog put you off approaching the Ombudsman. Your applications are important to us and we are doing our best to manage the backlog.