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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

Backlog Update

As of 29 November, we have 142 unallocated substance and maladministration cases, which is another increase in last month. A new Senior Investigator has now joined us and is going through their training. Unfortunately, we are still waiting for another Senior Investigator to join the team.

Please do not let our backlog put you off approaching the Ombudsman. Your applications are important to us and we are doing our best to manage the backlog.