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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

Backlog Update

As of 29 November, we have 142 unallocated substance and maladministration cases, which is another increase in last month. A new Senior Investigator has now joined us and is going through their training. Unfortunately, we are still waiting for another Senior Investigator to join the team.

Please do not let our backlog put you off approaching the Ombudsman. Your applications are important to us and we are doing our best to manage the backlog.