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News and Blog: 2020

Nicola Williams – My last blog as Ombudsman

This has been a hard blog for me to write. It’s my last one before I demit office at the end of the year, and there is a lot more to be said that can be captured in a few hundred words. How can I begin to capture here what it has meant to be […]

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Coronavirus update

Post In line with Government guidance, our office building is now closed, so we have no access to our post. This means there will be a delay in processing incoming post so please continue to send applications and documents to us electronically by email to our contact mailbox: contact@scoaf.org.uk or the investigator handling your complaint. […]

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Black History Month (BHM)

This month, our blog is being written by Dr Vivienne Connell-Hall – one of our Senior Investigators. What does BHM mean to me?  For me, BHM means that for 31 days out of 365 days of the year there is an opportunity for focussing on Black historical input and achievement, in the United Kingdom.  Paradoxically, […]

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Committee questions Service Complaints Ombudsman

The Defence Committee takes evidence from the Ombudsman about her thoughts on her time in office and experiences of the wider Service complaints system.

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Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

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Anti-bullying helpline now live

A confidential helpline was launched by the Ministry of Defence to provide support for Defence personnel experiencing or witnessing bullying, harassment or discrimination. Read the full news story here: https://www.gov.uk/government/news/anti-bullying-helpline-now-live The number is free to call and available 24 hours a day, 7 days a week on 0800 783 0334. Please note that the Service […]

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