IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

Backlog Update

As of 28 February 2020, we have 50 unallocated substance and maladministration cases, a decrease of 7 from last month. However, the delay in allocating a case to an investigator has remained the same at 14 months. This is still unacceptably high and we are trying to find ways to reduce this wait without compromising on the quality of our investigations.

The team are working hard to reduce the delays and we encourage you to make an application to our office if you think we may be able to help you. It is important that you make an application to us within the 6-week timeline which is set out in law, otherwise, we may not be able to look at your case. Our Enquiries Team can give more information about the process and can be contacted on 020 7877 3450, Monday to Friday between 9:00 am and 4:30 pm.

Applications for referrals, undue delay investigations and reviews of admissibility decisions are not subject to delays.