As of 31 March 2020, there are 39 unallocated substance and maladministration cases in the queue. This is a reduction of 11 cases since 28 February 2020. There is currently a wait of 11 months for a case to be allocated to an investigator. This is an improvement from last month, but we appreciate that the wait time is still too long.
Due to the coronavirus, all SCOAF staff are working at home where possible. We are still accepting applications to our office, and are able to answer questions regarding the Ombudsman’s powers and the Service Complaints process. If you need to get in touch, the best way to contact us is by email to our contact mailbox: email@example.com.
At this present time, we are unable to receive post, and due to technological constraints, we are unable to answer the Contacts telephone, but we can listen to telephone messages. So if you do call us, please leave a message and a member of the team will get back to you.
Please remember that the deadlines still apply so if you are thinking about making an application to SCOAF, you must do it as soon as possible. To find out more information read types of application.