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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

Backlog Update

As of 30 September 2020, there were 29 unallocated substance and maladministration cases which is a decrease of 11 from last month. However, it is still taking 11 months to allocate these types of cases to an investigator. There is no delay in applications for referrals, admissibility reviews or undue delay investigations.

Staff are back to working remotely after a brief period in the office. We have taken steps to ensure the case files we need are available to enable us to continue to work remotely for some time.

The time limits for applications to be made to the Ombudsman still apply. It is very important that you send your application to SCOAF as soon as possible. If you need further information about making an application you can email us at contact@scoaf.org.uk or leave a message by telephone (020 877 3450) and a member of the team will call you back.