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Committee questions Service Complaints Ombudsman

The Defence Committee takes evidence from Nicola Williams, Service Complaints Ombudsman for the Armed Forces who provides independent and impartial oversight of the Service complaints system for members of the UK Armed Forces.

Watch the session: Work of the Service Complaints Ombudsman

Purpose of the session

Nicola Williams tenure as Service Complaints Ombudsman will end on 31 December 2020. The Committee are keen to hear her thoughts on her time in office and experiences of the wider Service complaints system before the Committee’s pre-appointment hearing with the Government’s preferred candidate for the post.

The session will also explore the progress on the various programmes of work conducted by the MoD since the Wigston review and any future challenges the Ombudsman’s office have identified.