01/07/2021 – Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Scheduled maintenance: We will be performing scheduled maintenance to our IT infrastructure on Friday 17th September 2021 at 13:00 pm until Tuesday 21st September 2021. During this period, it may impact on our ability to receive emails. Please bear with us.

October 2020 Backlog Update

As of 30 October, there are 26 unallocated substance and maladministration cases which is a decrease of 3 from last month. It is taking 9 months to allocate a case to an investigator which is a slight improvement from last month but we still have a long way to go to deliver a timely service.

There is no delay in processing applications for referrals, admissibility reviews or undue delay investigations.

Staff are still working remotely due to Government guidelines on COVID-19. However, they are able to respond to queries by email (contact@scoaf.org.uk). Alternatively, you can call and leave a message on our phone and a member of the team will ring you back. The time limits for making an application to the Ombudsman are set out in legislation and so still apply. If you are thinking about making an application to SCOAF we encourage you to do so as soon as possible.