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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

Backlog Update

As of 30 November 2020, there are 24 unallocated substance and maladministration cases which is a decrease of 2 from last month. It is now taking 6 months to allocate a case to an investigator. This is an improvement but still not where we want to be. Sadly one of our Senior Investigators has left to take on a new job opportunity and with such a small team this will have an impact until we are able to recruit a replacement.

There are no delays in processing applications for referrals, admissibility reviews or undue delay investigations.

SCOAF staff are still working remotely due to COVID-19 guidelines and have limited access to the office and so there will be a delay in us receiving anything sent by post. If you wish to contact us, please email us (contact@scoaf.org.uk) or leave a message on our phone and a member of the Enquiries team will call you back. The team are very happy to answer any questions about the processes.

The time limits for making an application to the Ombudsman are set by legislation and so if you are considering making an application you need to do so as soon as possible.