Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

November 2020 Backlog Update

As of 30 November 2020, there are 24 unallocated substance and maladministration cases which is a decrease of 2 from last month. It is now taking 6 months to allocate a case to an investigator. This is an improvement but still not where we want to be. Sadly one of our Senior Investigators has left to take on a new job opportunity and with such a small team this will have an impact until we are able to recruit a replacement.

There are no delays in processing applications for referrals, admissibility reviews or undue delay investigations.

SCOAF staff are still working remotely due to COVID-19 guidelines and have limited access to the office and so there will be a delay in us receiving anything sent by post. If you wish to contact us, please email us (contact@scoaf.org.uk) or leave a message on our phone and a member of the Enquiries team will call you back. The team are very happy to answer any questions about the processes.

The time limits for making an application to the Ombudsman are set by legislation and so if you are considering making an application you need to do so as soon as possible.