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Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

Backlog Update

As of 30 November 2020, there are 24 unallocated substance and maladministration cases which is a decrease of 2 from last month. It is now taking 6 months to allocate a case to an investigator. This is an improvement but still not where we want to be. Sadly one of our Senior Investigators has left to take on a new job opportunity and with such a small team this will have an impact until we are able to recruit a replacement.

There are no delays in processing applications for referrals, admissibility reviews or undue delay investigations.

SCOAF staff are still working remotely due to COVID-19 guidelines and have limited access to the office and so there will be a delay in us receiving anything sent by post. If you wish to contact us, please email us (contact@scoaf.org.uk) or leave a message on our phone and a member of the Enquiries team will call you back. The team are very happy to answer any questions about the processes.

The time limits for making an application to the Ombudsman are set by legislation and so if you are considering making an application you need to do so as soon as possible.