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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiry. We aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend.

April 2021 Backlog Update

As of 30 April 2021, SCOAF has 26 unallocated substance and maladministration cases. This is a decrease of one case from last month and so we have been unable to make a substantial impact on our backlog this month. Unallocated cases are those cases that are waiting to be allocated to an investigator.  It is currently taking us an average of 6 months to allocate a case.

There are currently no delays in processing applications for referrals, admissibility reviews or undue delay investigations.

All SCOAF staff are still working remotely and expect to continue to do so until at least June. We do not have access to our office so if you wish to contact us please email contact@scoaf.org.uk or leave a message on our phone and a member of the Enquiries Team will call you back.