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01/07/2021 – Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Scheduled maintenance: We will be performing scheduled maintenance to our IT infrastructure on Friday 17th September 2021 at 13:00 pm until Tuesday 21st September 2021. During this period, it may impact on our ability to receive emails. Please bear with us.

April 2021 Backlog Update

As of 30 April 2021, SCOAF has 26 unallocated substance and maladministration cases. This is a decrease of one case from last month and so we have been unable to make a substantial impact on our backlog this month. Unallocated cases are those cases that are waiting to be allocated to an investigator.  It is currently taking us an average of 6 months to allocate a case.

There are currently no delays in processing applications for referrals, admissibility reviews or undue delay investigations.

All SCOAF staff are still working remotely and expect to continue to do so until at least June. We do not have access to our office so if you wish to contact us please email contact@scoaf.org.uk or leave a message on our phone and a member of the Enquiries Team will call you back.