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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

May 2021 Backlog Update

As of 27 May, SCOAF has 17 unallocated substance and maladministration cases. This is a decrease of 9 cases since last month. This is an improvement however, on average it is taking us 5 months to allocate one of these cases to an investigator. Two individuals have been offered jobs as Senior Investigators with us and they are currently going through the on-boarding process with HR. This is expected to take some time due to vetting requirements.

There are no delays in processing applications for referrals, admissibility reviews or undue delay investigations.

SCOAF still are all still working remotely and do not have access to our office so please do not post anything to us. To contact us please either email us at contact@scoaf.org.uk or leave a message on our phone and one of the Enquiries Team will call you back.