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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

June 2021 Backlog Update

As of 30 June there were 27 unallocated substance and maladministration cases. This is an increase of 10 cases since last month and it is now taking us six months to allocate these types of cases to an investigator. A new Senior Investigator is due to join the team at the beginning of August and it is hoped at least one more person will also be joining us shortly to help reduce the waiting time.

There are no delays in processing applications for referrals, admissibility reviews or undue delay investigations. However, please we aware we do not have access to our office and so we will not be able to process anything that is sent to us by post.

To contact SCOAF please email contact@scoaf.org.uk or leave a message on our phone and one of the Enquiries Team will call you back..