01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

Backlog Update

As of 30 June there were 27 unallocated substance and maladministration cases. This is an increase of 10 cases since last month and it is now taking us six months to allocate these types of cases to an investigator. A new Senior Investigator is due to join the team at the beginning of August and it is hoped at least one more person will also be joining us shortly to help reduce the waiting time.

There are no delays in processing applications for referrals, admissibility reviews or undue delay investigations. However, please we aware we do not have access to our office and so we will not be able to process anything that is sent to us by post.

To contact SCOAF please email contact@scoaf.org.uk or leave a message on our phone and one of the Enquiries Team will call you back..