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01/07/2021 – Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Scheduled maintenance: We will be performing scheduled maintenance to our IT infrastructure on Friday 17th September 2021 at 13:00 pm until Tuesday 21st September 2021. During this period, it may impact on our ability to receive emails. Please bear with us.

August 2021 Backlog Update

As of 31st August there were 28 unallocated substance and maladministration cases which is a slight increase from last month. It is currently taking us approximately 8 months to allocate this type of case to an investigator. There are no delays in processing applications for referral, admissibility reviews or undue delay.

The time limits for making an application are set by legislation and so if you are thinking about making an application it is important that you do so as soon as possible.  Our Enquiries Team are happy to answer any questions and can be contacted by email at contact@scoaf.org.uk or you can leave a message on 0300 369 0989 and a member of the team will call you back.