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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

August 2021 Backlog Update

As of 31st August there were 28 unallocated substance and maladministration cases which is a slight increase from last month. It is currently taking us approximately 8 months to allocate this type of case to an investigator. There are no delays in processing applications for referral, admissibility reviews or undue delay.

The time limits for making an application are set by legislation and so if you are thinking about making an application it is important that you do so as soon as possible.  Our Enquiries Team are happy to answer any questions and can be contacted by email at contact@scoaf.org.uk or you can leave a message on 0300 369 0989 and a member of the team will call you back.