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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

October 2021 Backlog Update

As of 28 October 2021, there are 19 unallocated substance and maladministration cases which is a significant decrease from August. However, it is still taking us 5 months to allocate a case to an investigator which is disappointing and something that we are looking to improve. Our three new Senior Investigators have all received their initial training and are currently working on their first cases. It is hoped that this increase in staffing will improve our timeliness in allocating cases.
There are no delays in processing applications for referrals, admissibility reviews or undue delay investigations.
The time limits for making an application to the Ombudsman are set by legislation. If you are thinking about making an application, please contact us as soon as possible. Our Enquiries Team can be contacted by email at contact@scoaf.org.uk and are happy to answer any questions. If you would prefer to speak to someone leave us a message on 0300 369 0989 and one of the team will call you back.