Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.
Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiry. We aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend.
About us
The Office for the Service Complaints Ombudsman opened on 1 January 2016. The role of the Service Complaints Ombudsman is to provide independent and impartial oversight of the Service complaints process for Service personnel in the United Kingdom.
Our mission
To provide independent oversight and investigations in support of an effective, efficient and fair Service complaints process for members of the UK Armed Forces.
Our vision
That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.
Our values
- Independence – We are independent from the the Services we investigate. We hold them to account for service failure or injustice.
- Impartiality – We are impartial. All investigations are undertaken on their own merits. We do not take sides.
- Integrity – We ensure that we are consistent in our approach, adhering to policy and process and acting within the confines of jurisdiction.
You can find more information about how we achieve this by reading our Customer Charter.