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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

About us

The Office for the Service Complaints Ombudsman opened on 1 January 2016. The role of the Service complaints Ombudsman is to provide independent and impartial oversight of the Service complaints process for Service personnel in the United Kingdom.

Our mission

To provide independent oversight and investigations in support of an effective Service complaints process for members of the UK Armed Forces.

Our vision

That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.

Our values

  • Independence
  • Impartiality
  • Integrity