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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

About us

The Office for the Service Complaints Ombudsman opened on 1 January 2016. The role of the Service complaints Ombudsman is to provide independent and impartial oversight of the Service complaints process for Service personnel in the United Kingdom.

Our mission

To provide independent oversight and investigations in support of an effective Service complaints process for members of the UK Armed Forces.

Our vision

That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.

Our values

  • Independence
  • Impartiality
  • Integrity

You can find more information about how we achieve this by reading our Customer Charter.

Read our Customer Charter