IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019. Please check your application was sent to the new email address: contact@scoaf.org.uk.
About us
The Office for the Service Complaints Ombudsman opened on 1 January 2016. The role of the Service complaints Ombudsman is to provide independent and impartial oversight of the Service complaints process for Service personnel in the United Kingdom.
Our mission
To provide independent oversight and investigations in support of an effective Service complaints process for members of the UK Armed Forces.
Our vision
That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.
Our values
- Independence
- Impartiality
- Integrity
You can find more information about how we achieve this by reading our Customer Charter.