The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.
About us
The Office for the Service Complaints Ombudsman opened on 1 January 2016. The role of the Service complaints Ombudsman is to provide independent and impartial oversight of the Service complaints process for Service personnel in the United Kingdom.
Our mission
To provide independent oversight and investigations in support of an effective Service complaints process for members of the UK Armed Forces.
Our vision
That all Service personnel have access to and confidence in a Service complaints system that is efficient, effective and fair.
Our values
- Independence
- Impartiality
- Integrity
You can find more information about how we achieve this by reading our Customer Charter.