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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

The Ombudsman

Mariette Hughes, Service Complaints Ombudsman for the Armed Forces
Mariette Hughes, Service Complaints Ombudsman for the Armed Forces

Mariette Hughes was appointed the Service Complaints Ombudsman for the Armed Forces in January 2021.

Mariette previously held various posts at the Legal Ombudsman Service (LeO) such as Interim Chief Ombudsman, Director of Operations and Ombudsman from 2016 to 2020. The LeO are responsible for the resolution of disputes between consumers and legal service providers in line with the Legal Services Act.

Mariette was also Head of Impact, Service Policy and External Affairs, which was responsible for identifying and learning business processes and driving changes to improve efficiency. Prior to this, Mariette was an investigator from 2014 until 2016.

Mariette has a keen interest in American Football and has represented Great Britain. She currently plays for Birmingham Lions.