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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

Who is the Ombudsman?

Nicola Williams became the Service Complaints Ombudsman for the Armed Forces on the 1st January 2016, following a year in the role as the Service Complaints Commissioner for the Armed Forces. Before this, she held the post of the Complaints Commissioner for the Cayman Islands from 2009 to 2014, with a remit that extended over 93 government entities. Since 2009, she has also been a Crown Court Recorder sitting on the London and South Eastern Circuit.

Between 2004 and 2009, Nicola was a Commissioner at the Independent Police Complaints Commission, with particular responsibility for Kent, Sussex, the Ministry of Defence Police and part of the Metropolitan Police. From 2001-4 she was a Board Member at the Police Complaints Authority – the organisation that preceded the IPCC and with similar powers. Between 1985 and 2001, Nicola was a barrister in private practice and specialised in criminal law.

Nicola Headshot Left