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Ombudsman Publishes Sixth Annual Report

The 2021 Annual Report covers the work of the Service Complaints system and the Ombudsman’s office. For the sixth year, the Ombudsman finds that the system is still not operating in a way that is efficient, effective, or fair. To address this, the Ombudsman made four additional recommendations to the Ministry of Defence to deliver real change to the system; including the need to drive forward with their commitment to progressing with all outstanding recommendations made in previous reports.

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Sixth Annual Report