01/07/2021 – Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.
Scheduled maintenance: We will be performing scheduled maintenance to our IT infrastructure on Friday 17th September 2021 at 13:00 pm until Tuesday 21st September 2021. During this period, it may impact on our ability to receive emails. Please bear with us.
Case Summaries
These anonymous case summaries have been provided by each Service as examples of decisions made on Service complaints.
Army
- Summary 1 – Pay and Allowances Pay, Allowances, Casework and Complaints Cell (PACCC) (127 KB)
- Summary 2 – Terms and Condition of Service, Career Management (APC) (105 KB)
- Summary 3 - Terms and Conditions of Service, Manning (Transfer to Army Reserves) (127 KB)
- Summary 4 – Medical (105 KB)
- Summary 5 – Sexual Discrimination and Unfair Treatment (102 KB)
- Summary 6 – Other (106 KB)
Navy
- Summary 1 - Leave (177 KB)
- Summary 2 – Financial Retention Initiative (FRI) (179 KB)
- Summary 3 – Career Management – Promotion (180 KB)
- Summary 4 – Pay and Allowances (185 KB)
RAF
- Summary 1 – Pay and Allowances (77 KB)
- Summary 2 – Pay, Pensions and Allowances (114 KB)
- Summary 3 – Terms and Conditions of Service (TACOS) – Promotion (94 KB)
- Summary 4 - Terms and Conditions of Service (TACOS) – Appraisal (79 KB)
- Summary 5 – Pay, Pension and Allowances (76 KB)
- Summary 6 – Terms and Conditions of Service (TACOS) (73 KB)
Related links