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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

Blog

Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

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Covid-19: Delivering our Service

Six months ago all our lives were very, very different. Looking back to 1 January none of us could have foreseen how a pandemic could have altered our lives so dramatically to the point of lockdown. While it has been challenging for everyone responding to this pandemic, it has brought out the best in all […]

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Non-racist is not the same as anti-racist: a personal reflection

This is an intensely personal piece, but as a Black British woman, sometimes the best way to make observations on a wider issue is to illustrate it with, and from, a particular perspective. That is why I am writing this. It has been 2 weeks since the killing of George Floyd. After 3 memorial services […]

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Informal resolution and alternative dispute resolution: What’s the difference?

As the Service Complaints Ombudsman for the Armed Forces, I have oversight of the Service Complaints system. But what some people don’t know is that not all complaints are dealt with this way. The Service Complaints system is the formal mechanism for resolving specific types of grievances[1] raised by Service personnel. However, many complaints are […]

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A week in the life of the Ombudsman

People often ask me what my job is like. Sometimes they want a broad picture of my roles and responsibilities. Other times, they want to know what I do day-to-day. While it is very easy to say what my broad role is, it is often more difficult to explain what I do on a daily […]

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2020: The Year Ahead

It has become a tradition for me to use the first SCOAF blog of the year to look at the year ahead. I look forward to writing this at the start of each year, but especially this year. Why? Well, not only does 2020 mark the fifth year of operation for SCOAF but because my […]

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2019: Year in Review

As 2019 draws to a close, it offers the perfect opportunity to reflect on the year that has passed; the challenges and opportunities we’ve encountered, what we’ve achieved, and where we are heading.

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Whistleblowing v Service Complaints: What’s the difference?

Whistleblowing is a word that is sometimes used interchangeably with the word complaint – but the act of whistleblowing and making a complaint are two separate things.

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What can’t I make a Service Complaint about?

The Service Complaints system is a workplace grievance system for members of the UK Armed Forces. In broad terms, if a Service person has been wronged in their Service life, while they were subject to Service law, they can make a Service complaint. But there are limits to what can be the subject of a […]

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Anti-Bullying Week: A View from the Service Complaints Ombudsman for the Armed Forces

This year, the Ministry of Defence invited the Ombudsman to write a piece for anti-bullying week. The Ombudsman has decided also to share that piece on our blog.

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