In 2018, 25% of the formal Service complaints accepted for investigation were about bullying, harassment and discrimination. Although they are terms that people are familiar with, a lot of people don’t know what they actually mean.
Continue readingOn Monday 15th July, the Ministry of Defence published their Report on Inappropriate Behaviours. The report, written by Air Marshal Wigston which makes 36 recommendations, is an important step in improving the culture in defence and one that I wholeheartedly welcome.
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The importance of the Assisting Officer (AO) in the Service complaints process shouldn’t be underestimated. An AO is a key person for all involved: complainants, respondents and complaints handlers. In this blog, we will look at three important aspects concerning the role of an AO and provide you with some top tips! Appointment of the […]
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Have you ever wondered why the Ombudsman does some things but not others? Why she only deals with Service complaints and not all complaints? Read for more information
Continue readingOn 21st – 22nd May, the Ombudsman Association (OA) held their annual conference. Following this event, we reflect on the importance of collaborative working and how it benefits SCOAF.
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Being able to communicate clearly and effectively is one of the most important skills someone can have. In order for the complaints process to work as effectively as possible, it is important that both the complainant and the complaint handler are communicating clearly. But although it is an important skill, it isn’t an easy one. In this blog, we look at 4 simple tips that can help improve communication.
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The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.
Continue readingWe often talk about the responsibilities of our office and the Services have to ensure the complaints system works properly. But, did you know that complainants also have responsibilities?
Continue readingWhen we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why……. If you look at the list of things we do at the office of the Service Complaints Ombudsman, […]
Continue readingIf you want to know what reasonable adjustment means and how the Office of the Service Complaints Ombudsman can change the way we do things to help you, then read on……..
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