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IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.

Annual Report

Efficient, effective and fair: What does it mean and why is it important?

The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.

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April 2017 – Annual Report

Yesterday the first Annual Report detailing the work of my office was laid in Parliament. Instead of providing a summary of the report in my blog this week, I have decided to look at the importance of my reporting function. Generally when the work of my office is discussed it is about the day to […]

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