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IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office. Read more

Informal resolution

Informal resolution and alternative dispute resolution: What’s the difference?

As the Service Complaints Ombudsman for the Armed Forces, I have oversight of the Service Complaints system. But what some people don’t know is that not all complaints are dealt with this way. The Service Complaints system is the formal mechanism for resolving specific types of grievances[1] raised by Service personnel. However, many complaints are […]

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March 2016 – Informal resolution of complaints

In her March blog, the Ombudsman explores the informal resolution of Service complaints. Service personnel who are considering making a complaint often contact my office for information on the process.  At times what they want to know is whether making a Service complaint to their Commanding Officer (CO) locks them into the formal complaints process, or whether […]

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