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We have updated our application forms and published some example application forms as guidance. Please ensure you download the latest version.

Investigations

October 2016 – Investigations

Our investigations team are taking over the Ombudsman’s blog this week to tell you about what they do and to answer the 4 most commonly asked questions about investigations. Many people who make an application to the Ombudsman asking for an investigation think that the Ombudsman will deal with their matter personally.  Given the large […]

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papers piled up

August 2016 – Redress – Part Two

Earlier this month I posted the first of a two-part blog on redress – an issue that is of particular concern to individuals who contact my office. While the first part looked at the broad issue of redress – what it is and the different types of redress – the second part looks at the […]

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Nicola Williams Blog

August 2016 – Redress – Part One

What happens at the end of an investigation if the Ombudsman finds in my favour? What is redress, does it just mean compensation? What type of redress will I be given? Can the Ombudsman pay me compensation? Can the Ombudsman force the Services to follow her recommendations? These are all questions that my team are […]

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Nicola Williams Blog

Anonymous Complaints

This year has seen a rise in the number of anonymous complaints received by my office. As many of these complainants do not provide any contact details my staff and I are unable to respond to these to directly.  My first blog for July is written to those of you who have made an anonymous […]

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When can respondents to a Service complaint contact the Ombudsman?

Recently there have been a lot of questions about whether respondents to a Service complaint can ask me to investigate their concerns. I thought I should use my blog for this month to clarify the role of my office by outlining when and how respondents to a Service complaint can make an application to my […]

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