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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

Ombudsman’s powers

The importance of educating personnel on the Service complaints process

In my first Annual Report as Service Complaints Ombudsman, one of the recommendations I made concerned the importance of training and education on the Service complaints system at all levels. It was a recommendation that I made after receiving feedback from a number of personnel who felt there wasn’t enough training on this issue. While work on this recommendation is still continuing, I wanted to let you know more about what we have been doing and why I think education in this area is so important.

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September 2017 – Unfair treatment for having made a Service complaint?

Last month we asked our Twitter followers what issues they thought I should be blogging about.  The responses all centered on the same theme – what happens if there are repercussions for making a Service complaint? This is a longstanding area of concern for myself and many members of the Armed Forces and their loved […]

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April 2017 – Annual Report

Yesterday the first Annual Report detailing the work of my office was laid in Parliament. Instead of providing a summary of the report in my blog this week, I have decided to look at the importance of my reporting function. Generally when the work of my office is discussed it is about the day to […]

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February 2017 – Judicial Review

We talk a lot about how the decisions I make as the Service Complaints Ombudsman are binding and can only be challenged by Judicial Review, but what does that mean? In this blog I will be looking at why the legislation requires my decisions to be binding and what Judicial Review is all about. When […]

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January 2017 – The year ahead

This week marks the second year of the Office of the Service Complaints Ombudsman and our 1st birthday!  I thought it only fitting to use my first blog of the year to at the year ahead and what I hope to achieve in 2017. Our office reopened Tuesday after the Christmas break and we are already […]

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November 2016 – Bullying

You might be surprised to learn that the majority of Service complaints made by members of the Armed Forces are not about bullying but about Terms and Conditions of Service (TACOS). However, while complaints about bullying are a minority, they are a significant minority. While the majority of Service personnel will go through their careers […]

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July 2016 – Anonymous Complaints

This year has seen a rise in the number of anonymous complaints received by my office. As many of these complainants do not provide any contact details my staff and I are unable to respond to these to directly.  My first blog for July is written to those of you who have made an anonymous […]

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May 2016 – When can respondents to a Service complaint contact the Ombudsman?

Recently there have been a lot of questions about whether respondents to a Service complaint can ask me to investigate their concerns. I thought I should use my blog for this month to clarify the role of my office by outlining when and how respondents to a Service complaint can make an application to my […]

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