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Blog

‘Tis the Season for Giving Back

Christmas is almost upon us and whether you celebrate it or not, it is widely considered a season of giving.  However here at the OSCO, we also believe that it is the season for giving back which we try and do each year. The festive season is a busy and exciting time of the year.  […]

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The Language of Complaints

Earlier this month the Legal Ombudsman published research they had conducted on ‘The Language of Complaints’. Although focussed on their role and that of legal service providers, there are lessons to be learned for all complaint handlers, including my office. When a person makes a complaint it is generally about an issue that has caused […]

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Black History Month 2017 : “Empower and Exceed”

This year marks 30 years since the introduction of Black History Month. The theme for this years’ event within the Civil Service is “Empower and Exceed” – a timely message and one we should carry with us year round as I discuss this month in my blog. This year marks 30 years since the introduction of […]

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9ICOAF

On 9th – 10th October I had the great honour to co-host the 9th International Conference of Ombuds Institutions for the Armed Forces (ICOAF) in London. This was the culmination of a significant part of the work my office has done over the last two years, outside of our essential operational role. I am exceptionally […]

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Unfair treatment for having made a Service complaint?

Last month we asked our Twitter followers what issues they thought I should be blogging about.  The responses all centered on the same theme – what happens if there are repercussions for making a Service complaint? This is a longstanding area of concern for myself and many members of the Armed Forces and their loved […]

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Mentoring

This month I had the privilege to sit on a panel for The Girls’ Network; a charity that aims to inspire and empower girls from the least advantaged communities.  While this work sits outside of my role as Ombudsman, it is so important to me that I wanted to use my blog this month to […]

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Reserves Day

Today is Reserves Day – an annual day that aims to showcase the important contribution Reservists make to the UK Armed Forces.  Therefore it is only fitting that my blog this month looks at Reserve Forces and why they are a particular area of focus for my office this year. Each year, in addition to […]

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What happens when things go awry in the OSCO?

My role as the Service Complaints Ombudsman is to provide independent and impartial oversight of the Service complaints system.  Much of that role is about putting things right when they have gone wrong, but what happens when something that we do goes wrong? In my blog this month I will be looking at that issue […]

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Diversity and organisational change

Diversity is more than a buzzword – it is an important issue within society and one that all organisations and their leaders should be invested in. At the end of last month I was invited to give the keynote speech at the Chaplain General’s Conference on the topic of diversity and organisational culture and thought […]

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