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Blog

June 2015 – Meeting serving personnel overseas and on deployment

Much of the Armed Forces’ work lies overseas and I have been determined to make sure I get out and meet personnel on deployment as well as in their home bases, to help me get a real feel for the challenges they face. On deployment in the Gulf In my opening blog entry, I mentioned […]

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September 2015 – Journey to an Ombudsman – State of readiness

One of the biggest motivations for me in taking on this role has been the fact that there is radical change on the way. As I’ve now seen for myself, changes to the complaints system are very much needed – now they are finally coming to fruition. As the first Service Complaints Ombudsman, I will […]

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