Since my role became that of an Ombudsman on 1st January 2016, my office has received many enquiries from Service personnel who want their Service complaint to be investigated by me instead of their chain of command. There seems to be confusion as to why I can’t do this, so I thought I would use […]
Continue readingThe 1st January 2016 saw not only the beginning of a new year but the beginning of the new Service complaints system and my role as Service Complaints Ombudsman. Over the past 30 days we have received a steady stream of enquiries from current and former Service personnel wanting to obtain further information […]
Continue readingMuch of the Armed Forces’ work lies overseas and I have been determined to make sure I get out and meet personnel on deployment as well as in their home bases, to help me get a real feel for the challenges they face. On deployment in the Gulf In my opening blog entry, I mentioned […]
Continue readingOne of the biggest motivations for me in taking on this role has been the fact that there is radical change on the way. As I’ve now seen for myself, changes to the complaints system are very much needed – now they are finally coming to fruition. As the first Service Complaints Ombudsman, I will […]
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