HIDE THIS PAGE

IMPORTANT:  SCOAF staff are working remotely due to Government guidance regarding coronavirus. You can still access our service by leaving a message on our phone, or by submitting your application to our contact mailbox: contact@scoaf.org.uk. If possible, do not send applications or documents to us by post as we do not currently have access to the office.

 Please return to our website or follow our Twitter page for future SCOAF updates.

Redress

November 2016 – The power of “sorry”

Sorry seems to be the hardest word in the resolution of complaints but it shouldn’t be that way.  One small word can lead to a fundamental shift in how an individual views the outcome of a complaint and their treatment within the complaints process. In this blog I examine the power of ‘sorry’ and why […]

Continue reading
written word sorry

August 2016 – Redress – Part Two

Earlier this month I posted the first of a two-part blog on redress – an issue that is of particular concern to individuals who contact my office. While the first part looked at the broad issue of redress – what it is and the different types of redress – the second part looks at the […]

Continue reading
Nicola Williams Blog

August 2016 – Redress – Part One

What happens at the end of an investigation if the Ombudsman finds in my favour? What is redress, does it just mean compensation? What type of redress will I be given? Can the Ombudsman pay me compensation? Can the Ombudsman force the Services to follow her recommendations? These are all questions that my team are […]

Continue reading
Nicola Williams Blog