Blog,Communications,Service complaints,Speech
When we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why……. If you look at the list of things we do at the office of the Service Complaints Ombudsman, you […]
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In my first Annual Report as Service Complaints Ombudsman, one of the recommendations I made concerned the importance of training and education on the Service complaints system at all levels. It was a recommendation that I made after receiving feedback from a number of personnel who felt there wasn’t enough training on this issue. While work on this recommendation is still continuing, I wanted to let you know more about what we have been doing and why I think education in this area is so important.
Continue readingThere are time limits for making a Service complaint and also for making an application to my office. These time limits are set in law. Complaints that are made outside of those time limits can still be accepted if it considered “just and equitable”. But what does that actually mean?
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Last month we asked our Twitter followers what issues they thought I should be blogging about. The responses all centered on the same theme – what happens if there are repercussions for making a Service complaint? This is a longstanding area of concern for myself and many members of the Armed Forces and their loved […]
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Today is Reserves Day – an annual day that aims to showcase the important contribution Reservists make to the UK Armed Forces. Therefore it is only fitting that my blog this month looks at Reserve Forces and why they are a particular area of focus for my office this year. Each year, in addition to […]
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Yesterday the first Annual Report detailing the work of my office was laid in Parliament. Instead of providing a summary of the report in my blog this week, I have decided to look at the importance of my reporting function. Generally when the work of my office is discussed it is about the day to […]
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On International Women’s Day I wanted to share with you some of my thoughts about the importance of this day and this year’s theme #BeBoldForChange. International Women’s Day is an important annual event to celebrate the achievements of women in all aspects of life. How the day is recognised and the importance placed on it […]
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The Falkland Islands aren’t just home to Rockhopper Penguins and pale maidens – the archipelago is also home to the men and women serving with the British Forces South Atlantic Islands. I had the great honour of starting my new year with a trip to visit the Service personnel based there and thought you might […]
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This week marks the second year of the Office of the Service Complaints Ombudsman and our 1st birthday! I thought it only fitting to use my first blog of the year to at the year ahead and what I hope to achieve in 2017. Our office reopened Tuesday after the Christmas break and we are already […]
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As we approach the Christmas season we also come to the end of the first year of my term and also the very first year of the Office of the Service Complaints Ombudsman. Although our official year-end statistics won’t be released until the New Year, I thought it only appropriate to use my final blog […]
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