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Office Notice: 01/01/2021 – SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

Service complaints

Unfair treatment for having made a Service complaint?

Last month we asked our Twitter followers what issues they thought I should be blogging about.  The responses all centered on the same theme – what happens if there are repercussions for making a Service complaint? This is a longstanding area of concern for myself and many members of the Armed Forces and their loved […]

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Photo of Maladministration application form

Reserves Day

Today is Reserves Day – an annual day that aims to showcase the important contribution Reservists make to the UK Armed Forces.  Therefore it is only fitting that my blog this month looks at Reserve Forces and why they are a particular area of focus for my office this year. Each year, in addition to […]

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Reserves day 2017

April 2017 – Annual Report

Yesterday the first Annual Report detailing the work of my office was laid in Parliament. Instead of providing a summary of the report in my blog this week, I have decided to look at the importance of my reporting function. Generally when the work of my office is discussed it is about the day to […]

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International Women’s Day 2017

On International Women’s Day I wanted to share with you some of my thoughts about the importance of this day and this year’s theme #BeBoldForChange. International Women’s Day is an important annual event to celebrate the achievements of women in all aspects of life.  How the day is recognised and the importance placed on it […]

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January 2017 – The Ombudsman’s visit to the Falkland Islands

The Falkland Islands aren’t just home to Rockhopper Penguins and pale maidens – the archipelago is also home to the men and women serving with the British Forces South Atlantic Islands.  I had the great honour of starting my new year with a trip to visit the Service personnel based there and thought you might […]

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January 2017 – The year ahead

This week marks the second year of the Office of the Service Complaints Ombudsman and our 1st birthday!  I thought it only fitting to use my first blog of the year to at the year ahead and what I hope to achieve in 2017. Our office reopened Tuesday after the Christmas break and we are already […]

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What makes a good decision letter?

One of my powers as the Service Complaints Ombudsman for the Armed Forces is to review decisions made by the chain of command to not accept a complaint for investigation.  In the first 9 months my office has upheld 53% of reviews of this type in favour of the complainant. In some instances it isn’t […]

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November 2016 – The power of “sorry”

Sorry seems to be the hardest word in the resolution of complaints but it shouldn’t be that way.  One small word can lead to a fundamental shift in how an individual views the outcome of a complaint and their treatment within the complaints process. In this blog I examine the power of ‘sorry’ and why […]

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written word sorry

November 2016 – Bullying

You might be surprised to learn that the majority of Service complaints made by members of the Armed Forces are not about bullying but about Terms and Conditions of Service (TACOS). However, while complaints about bullying are a minority, they are a significant minority. While the majority of Service personnel will go through their careers […]

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