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Service complaints

February 2016 – Service complaints – An internal workplace grievance

Since my role became that of an Ombudsman on 1st January 2016, my office has received many enquiries from Service personnel who want their Service complaint to be investigated by me instead of their chain of command.  There seems to be confusion as to why I can’t do this, so I thought I would use […]

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September 2015 – Journey to an Ombudsman – State of readiness

One of the biggest motivations for me in taking on this role has been the fact that there is radical change on the way. As I’ve now seen for myself, changes to the complaints system are very much needed – now they are finally coming to fruition. As the first Service Complaints Ombudsman, I will […]

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