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IMPORTANT NOTICE: If you have submitted an electronic application form to our contact mailbox since we changed contact details in May 2019.  Please check your application was sent to the new email address: contact@scoaf.org.uk.

Speech

Browsealoud – Reading and Translation Support

We’re delighted to announce that we’ve added speech, reading and translation support to our website with Browsealoud. This innovative tool from Texthelp helps the millions of people out there who struggle to access and understand information online.  In the UK, over 12 million people have print disabilities such as dyslexia, low literacy, mild visual impairment […]

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Information v Advice: What’s the difference?

When we ask people how we can improve our service, they often say by providing advice. However, this is something that we cannot do – we can only provide information. Read on to find out why…….   If you look at the list of things we do at the office of the Service Complaints Ombudsman, […]

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Diversity and organisational change

Diversity is more than a buzzword – it is an important issue within society and one that all organisations and their leaders should be invested in. At the end of last month I was invited to give the keynote speech at the Chaplain General’s Conference on the topic of diversity and organisational culture and thought […]

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