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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Transition

Introducing our Chief Of Operations

In 2017 the Office of the Service Complaints Ombudsman went through a restructure in order to provide greater oversight of and resilience in the operational arm of the office. As part of that restructure, two new positions were created – Chief of Operations and Chief of Staff. This month the Ombudsman is turning her blog over to the Chief of Operations, Eleanor Handslip, so that she can tell you more about the role and what she hopes to achieve.

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Meeting with new Chief of Operations

December 2016 – Look back at 2016

As we approach the Christmas season we also come to the end of the first year of my term and also the very first year of the Office of the Service Complaints Ombudsman. Although our official year-end statistics won’t be released until the New Year, I thought it only appropriate to use my final blog […]

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