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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

Update

Our allocation backlog

An Ombudsman’s office is the place people turn to when things go wrong. Whether they want information about how they can address their complaints, or want an investigation, there is an expectation that the Ombudsman can and will help in a timely manner. However, those expectations may not be met when that office is experiencing a backlog. This is the current situation in my office.

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My midterm update: What we have achieved so far and the work still to come

As the Service Complaints Ombudsman for the Armed Forces, I am appointed by the Crown for a single term of 5 years. Having started the role in January 2016, this month marks the halfway point in my term. In my blog this month, I reflect on what we have achieved so far and what I hope to achieve before the end of my term.

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October 2017 – 9ICOAF

On 9th – 10th October I had the great honour to co-host the 9th International Conference of Ombuds Institutions for the Armed Forces (ICOAF) in London. This was the culmination of a significant part of the work my office has done over the last two years, outside of our essential operational role. I am exceptionally […]

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June 2016 – The First 6 months

The end of June marks the completion of the first 6 months of the new Service complaints system and my Office. I thought that it would be appropriate to use my June blog to tell you about the work of my office in that time and what I hope the next 6 months will bring. […]

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January 2016 – Service Complaints Ombudsman – The first 30 days

    The 1st January 2016 saw not only the beginning of a new year but the beginning of the new Service complaints system and my role as Service Complaints Ombudsman. Over the past 30 days we have received a steady stream of enquiries from current and former Service personnel wanting to obtain further information […]

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