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Are you a respondent in a Service complaint, or have you supported a respondent in a Service complaint? Then we’d like to hear from you about your experiences and whether having access to the Ombudsman would’ve helped. For more information click here.

Visits

January 2017 – The Ombudsman’s visit to the Falkland Islands

The Falkland Islands aren’t just home to Rockhopper Penguins and pale maidens – the archipelago is also home to the men and women serving with the British Forces South Atlantic Islands.  I had the great honour of starting my new year with a trip to visit the Service personnel based there and thought you might […]

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January 2017 – The year ahead

This week marks the second year of the Office of the Service Complaints Ombudsman and our 1st birthday!  I thought it only fitting to use my first blog of the year to at the year ahead and what I hope to achieve in 2017. Our office reopened Tuesday after the Christmas break and we are already […]

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April 2016 – RAF Halton Graduation

One of the most important parts of the Ombudsman’s job is meeting Service personnel to gain a better understanding of the issues facing them on a daily basis in their Service life, both good and bad. In her April blog, the Ombudsman recounts her recent experience of acting as the Reviewing Officer at an RAF […]

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Nicola Williams Visit to RAF Halton

June 2015 – Meeting serving personnel overseas and on deployment

Much of the Armed Forces’ work lies overseas and I have been determined to make sure I get out and meet personnel on deployment as well as in their home bases, to help me get a real feel for the challenges they face. On deployment in the Gulf In my opening blog entry, I mentioned […]

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