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Festive Hours: Please note that our office will be closed from 5 pm on Friday 21st December 2018 until 9 am on Wednesday 2nd January inclusive. During this period you can still send queries or applications by email to contact@scoaf.org.uk, and we will get back to you when we reopen in the New Year. We apologise for any inconvenience caused.

News

Backlog Update

As of 29 November, we have 142 unallocated substance and maladministration cases, which is another increase in last month.

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Backlog Update

As of 30 October we have 141 substance and maladministration cases that are waiting to be allocated to an investigator. This is regrettably another increase on last month. The oldest of these was received in November 2017. Our Investigator Support Officer is continuing to provide regular updates to all of these complainants. A new Senior […]

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World Mental Health Day 2018 – Let’s make it a day we ask twice

With 1 in 4 people experiencing a mental health problem this year alone, if a colleague says they’re fine, they might not be. To really find out, ask twice. It’s World Mental Health Day on 10 October and we’re supporting Time to Change, a growing movement that’s changing how we all think and act about mental […]

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Backlog Update

As of 28 September we have 123 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator, this is a small increase from the last update in August. However, our Investigator Support Officer is providing regular updates to all of those waiting for an investigator. We have offered three […]

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Update on backlog

As of 23 August 2018 we have 122 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator. Those applications date back to November 2017. We now have five Senior Investigators working on substance and maladministration cases after our new member of staff completed their training. We are in […]

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Samaritans #TheBigListen

Today, the Samaritans are hosting The Big Listen – a 24-hour event to raise awareness of their work and the importance of listening. The Samaritans are open 24-hours a day, 7 days a week, 52 weeks a year. They take calls from anyone who is finding it difficult to cope. It is a safe place […]

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Forces TV – How A Civilian Ombudsman Is Helping Servicemen And Women

New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman.

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Update on Recruitment

After recently appointing a new Head of Investigations and Senior Investigator, recruitment is continuing to fill the outstanding vacancies in our Investigations Team.

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9ICOAF – DCAF Annual Report

9ICOAF took place in London in 2017 and was co-hosted by the Service Complaints Ombudsman for the Armed Forces of the UK. It focused on how ombuds institutions can act as a moral compass of the armed forces and engender positive change.

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