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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

News

ANNOUNCEMENT OF CONTACT TELEPHONE NUMBER CHANGE

  The Service Complaints Ombudsman for the Armed Forces (SCOAF) contact telephone number is changing. Our official phone number will change to 0300 369 0689 with immediate effect from 1st July 2021. The new contact number will handle all our enquiry services. Please note that calls to 03 numbers cost the same as, or less […]

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Service Complaints Ombudsman: ‘Delays’ And ‘Lack Of Trust’ In System Most Concerning – Forces Network

In her first interview since being appointed Service Complaints Ombudsman for the Armed Forces (SCOAF), Mariette Hughes has been speaking to Forces News about her new role and issues in the Service Complaints system.

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Mariette Hughes appointed as the new Service Complaints Ombudsman for the Armed Forces

The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces. The Service Complaints Ombudsman for the Armed Forces provides independent and impartial oversight of the Service complaints system – the internal workplace grievance system for members of the UK Armed Forces. The Ombudsman is required to report […]

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