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The Service Complaints Ombudsman’s office will be closed from Monday 23rd December 2019 at 5 pm until Thursday 2nd January 2020 at 9 am (inclusive). You can still submit enquiries and/or applications to our contact mailbox during this period. However, they won’t be actioned until the office reopens on Thursday 2nd January 2020.

News

World Mental Health Day 2019 – Promoting positive attitudes towards mental health

The 10th October is World Mental Health Day (WMHD), a day dedicated to mental health education across the globe in order to eradicate the stigma surrounding mental health. 

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Ombuds Day 2019 – Unusual Name. Important Service.

Today is Ombuds Day, an annual day to recognise and raise awareness of the work of Ombudsman institutions throughout the world.

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Browsealoud – Reading and Translation Support

We’re delighted to announce that we’ve added speech, reading and translation support to our website with Browsealoud. This innovative tool from Texthelp helps the millions of people out there who struggle to access and understand information online.  In the UK, over 12 million people have print disabilities such as dyslexia, low literacy, mild visual impairment […]

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Forces TV – Service Personnel Have Little Faith In Complaints System, MPs Say

Nicola Williams spoke with Forces TV about the concerns raised in the latest Defence Select Committee’s report: ‘Fairness without Fear: The work of the Service Complaints Ombudsman’. https://www.forces.net/news/service-personnel-have-little-faith-complaints-system-mps-say  SCOAF is not responsible for the content of other websites that it links to.

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Investigating undue delay on behalf of respondents: call for evidence

Call for evidence on the experience of respondents in the Service complaints process and whether having access to the Ombudsman would have assisted them.

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