Ombudsman publishes fourth Annual Report
The 2019 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process. For the fourth year, the Ombudsman found that, despite continued improvements, the system is still not efficient, effective or fair. To […]Continue reading
How the COVID-19 (coronavirus) outbreak is impacting our service
These are worrying times, and we have no way of knowing how long this situation will last. The government guidance for organisations to work remotely is a significant change, but at SCOAF, we are doing our best to operate as normal in the current circumstances. Our focus remains on providing independent and impartial oversight of […]Continue reading
International Women’s Day – is gender equality only an issue for women?
This news article is written by Shaniah Royer, a Senior Investigator at SCOAF. I am honoured to have been asked by the Ombudsman to write an article to mark International Women’s Day (IWD) 2020. In light of the theme for the 2020 IWD ‘#EachforEqual’, it seems fitting to share some reflections on the importance […]Continue reading
Time to Talk Day 2020
For Time to Talk Day on 6 February, we’re choosing to talk about mental health. Too often, mental health problems are treated as a taboo subject – something not to be talked about, especially at work. However, mental health affects us all and we should feel able to talk about it. The more conversations we […]Continue reading