HIDE THIS PAGE

Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Communications

ANNOUNCEMENT OF CONTACT TELEPHONE NUMBER CHANGE

  The Service Complaints Ombudsman for the Armed Forces (SCOAF) contact telephone number is changing. Our official phone number will change to 0300 369 0689 with immediate effect from 1st July 2021. The new contact number will handle all our enquiry services. Please note that calls to 03 numbers cost the same as, or less […]

Continue reading

Service Complaints Ombudsman: ‘Delays’ And ‘Lack Of Trust’ In System Most Concerning – Forces Network

In her first interview since being appointed Service Complaints Ombudsman for the Armed Forces (SCOAF), Mariette Hughes has been speaking to Forces News about her new role and issues in the Service Complaints system.

Continue reading

Browsealoud – Reading and Translation Support

We’re delighted to announce that we’ve added speech, reading and translation support to our website with Browsealoud. This innovative tool from Texthelp helps the millions of people out there who struggle to access and understand information online.  In the UK, over 12 million people have print disabilities such as dyslexia, low literacy, mild visual impairment […]

Continue reading