As of 23 August 2018 we have 122 applications for substance (merits) and maladministration investigations that are waiting to be allocated to an investigator. Those applications date back to November 2017. We now have five Senior Investigators working on substance and maladministration cases after our new member of staff completed their training. We are in […]
Continue readingToday, the Samaritans are hosting The Big Listen – a 24-hour event to raise awareness of their work and the importance of listening. The Samaritans are open 24-hours a day, 7 days a week, 52 weeks a year. They take calls from anyone who is finding it difficult to cope. It is a safe place […]
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New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman.
Continue readingAfter recently appointing a new Head of Investigations and Senior Investigator, recruitment is continuing to fill the outstanding vacancies in our Investigations Team.
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9ICOAF took place in London in 2017 and was co-hosted by the Service Complaints Ombudsman for the Armed Forces of the UK. It focused on how ombuds institutions can act as a moral compass of the armed forces and engender positive change.
Continue readingOn the 24th May, one of our investigators helped to deliver a session as part of the annual Ombudsman Association (OA) conference on assessing and reporting performance against the OA Service Standards Framework.
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The Ombudsman hosted the inaugural stakeholder symposium for the OSCO today at the Royal College of Defence Studies. The event, which was attended by representatives from a number of civilian organisations and Service charities, aimed to raise awareness of the role of the Ombudsman and the work of her office. In addition to presentations […]
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In a demonstration of her commitment to making the OSCO a supportive work environment, Nicola Williams, the Service Complaints Ombudsman for the Armed Forces signed the Time to Change pledge this afternoon. In doing so, the OSCO has joined the ranks of over 700 employers in England who have signed the pledge.
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The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.
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The Ombudsmen for Service Complaints has said that good progress has been made in the complaints system for members of the Armed Forces, but it is still not efficient, effective or fair.
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