On the 24th May, one of our investigators helped to deliver a session as part of the annual Ombudsman Association (OA) conference on assessing and reporting performance against the OA Service Standards Framework.
Continue reading
The Ombudsman hosted the inaugural stakeholder symposium for the OSCO today at the Royal College of Defence Studies. The event, which was attended by representatives from a number of civilian organisations and Service charities, aimed to raise awareness of the role of the Ombudsman and the work of her office. In addition to presentations […]
Continue reading
In a demonstration of her commitment to making the OSCO a supportive work environment, Nicola Williams, the Service Complaints Ombudsman for the Armed Forces signed the Time to Change pledge this afternoon. In doing so, the OSCO has joined the ranks of over 700 employers in England who have signed the pledge.
Continue reading
The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.
Continue reading
The Ombudsmen for Service Complaints has said that good progress has been made in the complaints system for members of the Armed Forces, but it is still not efficient, effective or fair.
Continue reading