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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

News

Committee questions Service Complaints Ombudsman

The Defence Committee takes evidence from the Ombudsman about her thoughts on her time in office and experiences of the wider Service complaints system.

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Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

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Anti-bullying helpline now live

A confidential helpline was launched by the Ministry of Defence to provide support for Defence personnel experiencing or witnessing bullying, harassment or discrimination. Read the full news story here: https://www.gov.uk/government/news/anti-bullying-helpline-now-live The number is free to call and available 24 hours a day, 7 days a week on 0800 783 0334. Please note that the Service […]

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Ombudsman publishes fourth Annual Report

  The 2019 Annual Report for the Service Complaints Ombudsman was laid in Parliament today.  This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process. For the fourth year, the Ombudsman found that, despite continued improvements, the system is still not efficient, effective or fair. To […]

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