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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

News

Coronavirus update

Post In line with Government guidance, our office building is now closed, so we have no access to our post. This means there will be a delay in processing incoming post so please continue to send applications and documents to us electronically by email to our contact mailbox: contact@scoaf.org.uk or the investigator handling your complaint. […]

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Committee questions Service Complaints Ombudsman

The Defence Committee takes evidence from the Ombudsman about her thoughts on her time in office and experiences of the wider Service complaints system.

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Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

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Anti-bullying helpline now live

A confidential helpline was launched by the Ministry of Defence to provide support for Defence personnel experiencing or witnessing bullying, harassment or discrimination. Read the full news story here: https://www.gov.uk/government/news/anti-bullying-helpline-now-live The number is free to call and available 24 hours a day, 7 days a week on 0800 783 0334. Please note that the Service […]

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