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Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

News

Ombudsman publishes fourth Annual Report

  The 2019 Annual Report for the Service Complaints Ombudsman was laid in Parliament today.  This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process. For the fourth year, the Ombudsman found that, despite continued improvements, the system is still not efficient, effective or fair. To […]

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How the COVID-19 (coronavirus) outbreak is impacting our service

These are worrying times, and we have no way of knowing how long this situation will last. The government guidance for organisations to work remotely is a significant change, but at SCOAF, we are doing our best to operate as normal in the current circumstances. Our focus remains on providing independent and impartial oversight of […]

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International Women’s Day – is gender equality only an issue for women?

  This news article is written by Shaniah Royer, a Senior Investigator at SCOAF. I am honoured to have been asked by the Ombudsman to write an article to mark International Women’s Day (IWD) 2020. In light of the theme for the 2020 IWD ‘#EachforEqual’, it seems fitting to share some reflections on the importance […]

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Time to Talk Day 2020

For Time to Talk Day on 6 February, we’re choosing to talk about mental health. Too often, mental health problems are treated as a taboo subject – something not to be talked about, especially at work. However, mental health affects us all and we should feel able to talk about it. The more conversations we […]

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