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Office Notice 01/01/2021: Due to a delay in the recruitment process, the new Ombudsman is not currently in post. We remain open and able to accept enquiries and applications however there may be a delay in processing them. Staff will be able to provide further information but please submit any applications as soon as possible as the legal time limits for making an application still apply.

Please note that SCOAF staff are still working remotely. If you need to contact us, please phone and leave a voicemail, or send an email to our contact mailbox, and our Enquiries Team will contact you back within 2 working days.

News

Sitrep – BFBS

One year in the job – Kate Gerbeau talks to the Service Complaints Ombudsman after she publishes her first Annual Report. Listen to the episode of Sitrep here – http://www.bfbsradiositrep.libsyn.com/webpage/2017/04 The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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How a civilian ombudsman is helping Servicemen and women – Forces Network

Tim Cooper New ways of dealing with complaints in the Armed Forces mean personnel can now take their grievances to the service complaints ombudsman. It means they’ll be dealt with impartially and the decision will be binding. https://www.forces.net/news/tri-service/how-civilian-ombudsman-helping-servicemen-and-women The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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“Resilience but leave space for serendipity,” says the Ombudsman for the Armed Forces – We Are the City

After Christmas, Nicola Williams will become the first Ombudsman for the Military. Previously she was the Service Complaints Commissioner (SCC), which gives her oversight of how complaints are dealt with in all three sections of the military: Army, Navy and Air-force. Her previous post was as Ombudsman to the Cayman Islands, taking her back to her Caribbean […]

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Informal resolution of complaints by Armed Services personnel

Nicola Williams discusses how her scheme assesses the suitability of informal resolution for complaints made by those serving in the UK Armed Forces. This was one of the themes in our mapping study of how ombuds use informal resolution: do they have criteria for assessing the suitability of informal resolution, rather than investigation, of complaints? […]

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New View Top 50 List

Nicola Williams, Service Complaints Ombudsman, was named in a list of the top 50 BAME Professionals within the Public Sector (UK). https://issuu.com/elevationetworks/docs/nv_final_list The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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Service Complaints Ombudsman for the Armed Forces Increased Powers – NFF Homeport

On the 1st January 2016 a fully reformed Service Complaints process was implemented, bringing with it the Crown Appointment of Service Complaints Ombudsman whose powers will be significantly greater than those of the now abolished Office of the Service Complaints Commissioner. http://content.yudu.com/Library/A3zb0y/HomeportSpring2016/resources/index.htm?referrerUrl=&skipFlashCheck=true The Service Complaints Ombudsman is not responsible for the content of other websites […]

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Nicola Williams, Service Complaints Ombudsman – Defence People

The Service Complaints Ombudsman was established by the Armed Forces Act 2015 to provide independent and impartial scrutiny of the handling of Service complaints. Defence People spoke to Nicola Williams to find out more about her new powers and the MOD civil servants that support her. 20160323 – Defence People Interview – February-March 2016(1) The […]

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Fairer, more efficient and effective – Navy News

On New Year’s day, Nicola Williams became the first Service Complaints Ombudsman for the Armed Forces as part of a revamp of the complaints system. https://issuu.com/navynews/docs/201602 The Service Complaints Ombudsman is not responsible for the content of other websites that it links to.

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Fighting sexism and bullying in the forces – Channel 4 news with Jon Snow

Alex Thompson (Chief Correspondent) This investigation highlighted the case of Rebecca Crookshank and – for once – actually produced video footage of bullying in the RAF at a Falklands base. Nicola Williams, who’s just become the new military ombudsman, says she’s determined to root out sexual harassment in the armed forces. https://www.channel4.com/news/fighting-sexism-and-bullying-in-the-forces The Service Complaints […]

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The Service Complaints Ombudsman – IONTHECITY

Nicola has been a barrister, a judge and served on regulatory bodies.  She has been the second woman Service Complaints Commissioner for the armed forces and now has a more important role, that of the first  Service Complaints Ombudsman, to the Military. https://ionthecity.wordpress.com/2016/01/08/the-service-compaints-ombudsman/ The Service Complaints Ombudsman is not responsible for the content of other websites […]

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