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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

Ombudsman

Service Complaints Ombudsman: ‘Delays’ And ‘Lack Of Trust’ In System Most Concerning – Forces Network

In her first interview since being appointed Service Complaints Ombudsman for the Armed Forces (SCOAF), Mariette Hughes has been speaking to Forces News about her new role and issues in the Service Complaints system.

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My first three months as the Ombudsman

I officially took up my post on 8 February, and I can hardly believe we are already two months on from that point. The end of the financial year is now upon us – a time when many organisations are looking to the future, and making plans for what the coming months will bring. SCOAF […]

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Mariette Hughes appointed as the new Service Complaints Ombudsman for the Armed Forces

The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces. The Service Complaints Ombudsman for the Armed Forces provides independent and impartial oversight of the Service complaints system – the internal workplace grievance system for members of the UK Armed Forces. The Ombudsman is required to report […]

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Nicola Williams – My last blog as Ombudsman

This has been a hard blog for me to write. It’s my last one before I demit office at the end of the year, and there is a lot more to be said that can be captured in a few hundred words. How can I begin to capture here what it has meant to be […]

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Committee questions Service Complaints Ombudsman

The Defence Committee takes evidence from the Ombudsman about her thoughts on her time in office and experiences of the wider Service complaints system.

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Ombuds Day 2020 – How do Ombudsman make a difference

This 8th October is Ombuds Day, which occurs on the second Thursday of October each year. Ombuds Day is promoted by the American Bar Association (ABA) to increase public awareness of Ombudsman institutions, their roles, function and the valuable work they provide. Similar to last year, the theme for Ombuds Day is ‘Unusual Name, Important […]

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Ombuds Day 2019 – Unusual Name. Important Service.

Today is Ombuds Day, an annual day to recognise and raise awareness of the work of Ombudsman institutions throughout the world.

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