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01/07/2021:  Our general enquiries telephone number changed to 0300 369 0689. All calls to our old number are diverted for a limited period. For more information read our latest update.

Note: We are currently experiencing issues sending external emails. We are working hard to resolve these technical issues and will respond to emails as soon as the issue is rectified. While we can receive emails if you do have any concerns please contact us on 0300 369 0989. Thank you for your patience.

Press Release

Ombudsman publishes fifth Annual Report

The Service Complaints Ombudsman for the Armed Forces (SCOAF) Annual Report 2020 was laid in Parliament today. The report is the fifth report to cover the work of the Service Complaints system and the Ombudsman’s office. There have been a number of improvements to the reformed Service Complaints system. However, the Ombudsman once more finds […]

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Mariette Hughes appointed as the new Service Complaints Ombudsman for the Armed Forces

The Ministry of Defence has appointed Mariette Hughes as the new Service Complaints Ombudsman for the Armed Forces. The Service Complaints Ombudsman for the Armed Forces provides independent and impartial oversight of the Service complaints system – the internal workplace grievance system for members of the UK Armed Forces. The Ombudsman is required to report […]

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Ombudsman publishes fourth Annual Report

  The 2019 Annual Report for the Service Complaints Ombudsman was laid in Parliament today.  This is the Ombudsman’s fourth report to cover the work of her office and the reformed Service complaints process. For the fourth year, the Ombudsman found that, despite continued improvements, the system is still not efficient, effective or fair. To […]

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Ombudsman publishes second Annual Report

The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.

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Nicola Annual Report Pic