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Press Release

Investigating undue delay on behalf of respondents: call for evidence

Call for evidence on the experience of respondents in the Service complaints process and whether having access to the Ombudsman would have assisted them.

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Efficient, effective and fair: What does it mean and why is it important?

The Ombudsman’s Annual Report 2018 was laid in Parliament today. Under the legislation, the Ombudsman is required to make an assessment in her report about whether the Service complaints system is efficient, effective and fair.

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Ombudsman publishes second Annual Report

The 2017 Annual Report for the Service Complaints Ombudsman was laid in Parliament today. This is the Ombudsman’s second report to cover the work of her office and the reformed Service complaints process.

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Nicola Annual Report Pic