Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Press Enquiries

If you are a journalist and want to know more about the Ombudsman’s work or request an interview with the Ombudsman, please use the contacts details below or fill in the enquiry form.

The normal working hours for the Communications Team is Monday to Friday 9 am – 5 pm (calls are diverted after this time).

Email CommsOfficer@scoaf.org.uk

Do not send application forms or enquiries about your application to this inbox.  Please send them to contact@scoaf.org.uk

Request an Interview

Feel free to talk to us about possible feature and programme ideas, and we will try to accommodate filming and photography where relevant. We are currently working within COVID-19 Government guidelines and interviews will be done remotely.

Press enquiries form

Ombudsman Updates

We post regular updates on the homepage of our website in the latest news and blog section, including our twitter account (@SCOAF_UK)

Annual Reports

We publish data and information about the work we do in our annual reports.

More Information

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