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Festive Period: Our office will be closed from Thursday 23rd December 2021 at 5 pm until Tuesday 4th January 2022 at 9 am (inclusive). You will still be able to submit enquiries and applications during this period to our contact mailbox: contact@scoaf.org.uk. But, they won’t be actioned until we re-open in the New Year.

Phone line: We are currently operating a voicemail call back service on our contact telephone number 0300 369 0689. All messages received are collected by our Enquiries Team, Monday to Friday, 9:00 am until 16:30 pm. Please leave a voicemail, with your name, phone number, email address (if possible), and enquiryWe aim to respond to all messages within 2 working days. Any messages received to our voicemail on Friday afternoon will be retrieved on Monday, after the weekend. 

Request an Ombudsman Visit

The Ombudsman regularly visit members of the UK Armed Forces, Service charities and other organisations, to learn about the work they do and to help them understand some of the issues that are being dealt with by Service personnel on a daily basis. The SCOAF team is also often invited to take part in roadshows or training days, to give people more information about the role of the Ombudsman and its powers.

If you would like to request the Ombudsman or a member of the team, visits your unit or organisation or takes part in a roadshow or training event you are planning, then please complete the form below and a member of the team will get back to you as soon as possible.

*  *  Please note that individual cases cannot be discussed during these visits or events * *

Enquiry Form